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How to File A Complaint With The Banking Ombudsman in India
3 June 2022
The Reserve Bank of India (RBI) appoints officials known as Banking Ombudsman who is responsible for solving customer complaints regarding banking services. Currently, there are 15 Ombudsmen appointed by RBI across different states to resolve customer complaints. They can also be appointed by a quasi-judicial authority functioning under the Banking Ombudsman Scheme, 2006. Read on to know more about the Banking Ombudsman, the types of complaints you can file, how to file a complaint and more.
Types of Complaints Accepted by Banking Ombudsmen
Any customer can lodge a complaint with the banking ombudsman regarding the following concerns:
Non-payment or delayed payment of inward remittance
Failure/delay in collection or payment of cheques, drafts or bills, etc.
Non-acceptance of denomination notes or coins or charging a commission for doing so unreasonably
Non-compliance with norms and regulations set by the bank
Refusal to close accounts or delay in doing the same
Closing customer accounts without his/her acknowledgement
Any financial loss experienced by a customer due to misleading information provided by the bank
Failure in honouring guarantee or letter of credit commitments
Refusal in opening a deposit account without sufficient reason
Imposition of charges or fees without any previous notice to a customer
Non-adherence to rules and guidelines set by RBI with regard to ATM, debit card and credit card transactions
Not complying with guidelines regarding internet or mobile banking services in India
Delayed services in relation to government securities or bonds
Pursuing a customer for an insurance policy while availing of a loan
Step 3: You will have to answer the following question:
Have you made a written complaint with the bank?
Step 4: If you choose ‘YES’, then you will be asked if it has been more than 30 days since lodging the complaint.
Step 5: If your answer to both questions is ‘YES’, then you need to provide the following details:
Step 6: You will be redirected to the application form post completion of providing the above details.
Step 7: Select the applicable Banking Ombudsman Office.
Step 8: You can also attach documents as proof against the bank.
If you want to file a complaint offline, you need to download the banking ombudsman complaint form and fill it up. Provide your contact information and of the bank to which you are lodging a complaint. You can send it to one of the 15 ombudsman offices under the right jurisdiction.
Conditions under Which Banking Ombudsman Can Reject Your Complaint
RBI banking ombudsman will reject your complaint under the following circumstances:
No complaint has been lodged with the respective bank.
The complaint has already been made and is waiting for disposal.
Complaint made has no sufficient cause or is unreasonable.
The complaint matter has already been considered in previous proceedings at the Banking Ombudsman office.
Banking ombudsmen will also reject a complaint if no complaint has been made within a year since the date of reply from the bank. Also, if there was no reply from the bank, then the complaint to Banking Ombudsman is filed after a period of one year and a month from the date of complaint made to the banking authority.
If you have a reasonable situation which should be dealt with and there has not been enough assistance from the bank, then you can make use of this judicial authority. However, before any proceedings, the Banking Ombudsman conducts a thorough investigation. So you should be careful while filing your complaint.
FAQs on Banking Ombudsman
Q1. What factors banking ombudsman would consider for compensation against mental agony and harassment?
Ans:The banking ombudsman would consider the following factors for compensation against harassment and mental agony: – Expenses incurred by the complainant. – Loss of time by the complainant.
Q2. What is the role of the Appellate Authority?
Ans:If a complainant is not satisfied with the resolution offered by the Banking Ombudsman, then the concerned person can contact the Appellate Authority. One has to do it within 30 days from the date of receiving a reply from the Banking Ombudsman.
Q3. Whom does the Reserve Bank of India appoint as Banking Ombudsman?
Ans:RBI appoints its officers in the rank of Chief General Manager or General Manager as Banking Ombudsman.
Q4. How many Banking Ombudsmen are there in India currently?
Ans:Currently, there are 22 Banking Ombudsmen offices for all states and Union Territories in India administered by the Reserve Bank of India.
Q5. What is the maximum limit of compensation awarded by the Banking Ombudsman?
Ans:TheBanking Ombudsman can consider awarding a maximum compensation of Rs. 1,00,000 to the complainant against mental agony and harassment.
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Disclaimer: This article has been prepared on the basis of internal data, publicly available information and other sources believed to be reliable. The information contained in this article is for general purposes only and not a complete disclosure of every material fact. It should not be construed as investment advice to any party. The article does not warrant the completeness or accuracy of the information, and disclaims all liabilities, losses and damages arising out of the use of this information. Readers shall be fully liable/responsible for any decision taken on the basis of this article.
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