How To File PAN Card-Related Complaints?
PAN Card Design And Recent Updates
1 February 2022
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1 February 2022Ravi receives his PAN card and notices that his name is spelt ‘Ravy’ on it. Even though it may seem like a minor mistake, if left unchecked, such an error can have far-reaching effects on Ravi in the future. Under such a circumstance, he needs to file a complaint and rectify the error immediately.
Listed below is all you need to know about PAN card-related complaints, along with extensive information on how you can file them. However, before that, you should know about some common PAN card errors.
Table of contents
Types of Pan Card Errors
The following are some of the most frequent errors that you can see on PAN cards:
Wrong photograph
If your PAN card arrives with someone else’s photo, report the same to the authorities immediately.
Incorrect name
A PAN card is one of the most important identity documents of an individual. Therefore, if your name is spelt wrong or completely incorrect, you must take steps to rectify it at once.
PAN card fails to arrive
After the successful verification of your PAN card application, the Income Tax Department mails the same to your provided address. However, in rare instances, the card can fail to arrive or may reach a different address. Filing a complaint is crucial when such a thing happens.
You fail to receive a PAN card
In other situations, the cardholder may be at fault. If he/she misses the card’s delivery, it is sent back to the IT Department. Reach out to the authorities to retrieve the PAN card.
Miscellaneous mistakes
Apart from the aforementioned mistakes, other details on the card can be wrong as well. Check your father’s name, date of birth and other information on your card to rule out such errors.
Also read: How To Submit PAN Grievances?
Steps to File PAN Card Complaints
An individual can opt for one of three distinct methods to file a PAN card related complaint. Two of these are online procedures, while one is offline.
1. Submit PAN Card Complaint Offline
The offline process involves calling and reporting your complaint. Here are the numbers where you can place such a call.
- NSDL Call Centre – +912027218080
- IT Department Help Desk – 18001801961
You can also choose to drop a mail explaining the nature of your complaint at ask@incometaxindia.gov.in.
2. Using TIN NSDL Portal
To file complaints using this particular online portal, follow the steps mentioned below:
Step 1
Visit the TIN NSDL official website.
Step 2
Navigate to the customer care section of this portal.
Step 3
From the drop-down menu, choose Queries/Complaints.
Step 4
Under complaints, fill up a form conveying your issue.
Step 5
Complete CAPTCHA code verification and submit your complaint.
However, this is not the only online process available to you for filing PAN card complaints online.
3. Using the Official Income Tax Website
You can file a complaint using the IT Department’s website by following the process outlined below:
Step 1
Visit the Income Tax website.
Step 2
Find a section marked ‘Taxpayer Services’ and click on it.
Step 3
On the page that opens, find the PAN Grievances option and click on it.
Step 4
On the following page, fill up necessary PAN details and then proceed to outline the nature of your complaint.
Step 5
After double-checking all details, submit your application.
Checking the Status of PAN Card Complaint
You can only check the status of a complaint you filed online. The detailed process is mentioned below:
Step 1
Visit either the TIN NSDL or Income Tax website, whichever you used to file the grievance.
Step 2
Once there, use your complaint number and PAN card number to retrieve the status.
Also read: PAN Card Rejection: What Are The Causes And How To Avoid It?
Final Word
Mistakes on a PAN card are not altogether an uncommon phenomenon. However, a PAN is highly important for income tax return filing and in general. If you notice such errors on your card after it arrives, make sure you notify the authorities at once. Following the procedures mentioned above can help resolve such errors efficiently.
Frequently Asked Questions
Ans: For a mobile number update, you need to log in to your PAN account on the income tax website. From there, go to ‘My Profile,’ followed by ‘Register or Change’ and then select ‘Contact Details.’ Click on edit and enter your new phone number. Perform an OTP verification to complete this process.
Ans: Usually, changes in the PAN card details take place between 15 and 30 days after filing a complaint. Keep in mind that this is an estimate. The authorities do not have any concrete directive stating how long it can take.
Ans: There have been several instances where one individual possessed two permanent account numbers. However, having more than one such number to your name is illegal. If such a thing happens by mistake, you need to surrender the duplicate ID to the IT department immediately.
Ans: The Income Tax Department has declared e-PAN cards to be a valid mode of identification. It comes with an enhanced QR code containing all relevant information about the cardholder. Biometric details, such as photographs and e signatures, are also present within this code.
Ans: A mobile number is mandatory when applying for a PAN card. The applicant receives important updates on this number and can complete OTP verifications as well. Apart from phone numbers, applicants should also provide an email ID.
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