How To Submit PAN Grievances?

Pan Card

With a large number of individuals and entities opting for PAN cards every day, there arise unseen errors. The Government of India aims to minimise such issues through special resources. People can lodge PAN grievances using the Income Tax Department’s online portal via ASK (Aayakar Sampark Kendra). Keep reading to know the procedure!

Common PAN Card Errors

Although complaints vary from person to person, some mistakes on PAN cards are common. They are as follows:

Wrong Name

Sometimes, PAN cards display mismatched or wrong names because of technical issues or human errors. You must report such errors since this card works as an ID proof throughout India. 

Non-delivery

If you have not received your PAN card after applying for it a long time back, there is a chance of it being misplaced or sent to an incorrect address. When you don’t get any information, you need to report this issue. 

Incorrect photograph

A PAN card with a wrong photograph cannot work as identification proof. Hence, individuals must address such issues as soon as possible. 

Missing of delivery

An applicant can miss the postal delivery of the PAN card. In this situation, it is sent back to the officials. So, a request stating the same must reach the relevant officials. 

Other errors

Some other problems can be wrong date of birth, incorrect communication address and misspelt father’s name. Applicants must intimate all such mistakes to the applicable authorities.

Also Read- PAN AIN Registration

Procedure to File PAN Complaints

To fix PAN related errors, you need to submit a request through the following platforms:

TIN portal

• Go to the TIN-NSDL page and press ‘Complaints/Queries’ from the drop-down button of the ‘Customer Care’ section
• Choose ‘Complaint’ and start filling out the form
• Type the CAPTCHA Code and press ‘Submit’

Income tax portal

If you have submitted your Permanent Account Number application through NSDL or UTITSL, you can follow the below-mentioned process:

• Go to the PAN grievances page of the IT Department 
• Press submit, and a form will appear
• From the form’s drop-down button, you need to select the nature of the complaint 
• Furnish the coupon or receipt number of the PAN application
• It is also crucial to mention your contact details, date of birth, address and name
• Provide a short description of the grievance 
• Finally, press the submit button

You have successfully lodged your request online.

Check PAN Grievance Status 

• After submitting a form, you will be given a coupon/complaint number.
• Go to the PAN grievances page and enter your complaint number, coupon number, and PAN.
• You can search for your complaint from the drop-down menu
• Press submit to track the status 

The current status of the request will be visible to you.

Also Read- How To Check PAN Card Delivery Status?

Offline Avenues for Submitting PAN Grievances 

Besides the above-mentioned online portals, you can use the customer care numbers to register your PAN related issues. You can call on the following helpline numbers to file a complaint:

• Aaykar Sampark Kendra: Tel – 1800-180-1961
• NSDL: Call Center Number – 1800 222 990, (022) 2499 4200, 020-27218080
• IT Department: Call Center Number –18001801961, 0124-2438000
• UTIITSL: Call Center Number – +91(33) 40802999, 022-67931300

You can also use the following email IDs to lodge a grievance:

• AaykarSampark Kendra:ask@incometaxindia.gov.in
• UTIITSL: customer.care@utiitsl.com

Final Word

Sometimes, entities or individuals may receive a PAN card in the incorrect format. The government has taken an effective initiative to rectify the errors concerning PAN. It offers both offline and online modes of communication. When you are submitting PAN grievances, note down the complaint number for further reference. 

Frequently Asked Questions

Who can submit a PAN card application?

All existing persons or taxpayers or assessees who need to file income tax returns, even on another person’s behalf, should have a PAN card. Any individual who wants to carry on financial or economic transactions, where mentioning Permanent Account Number is compulsory, should also have it.

Is it mandatory to link PAN with Aadhaar?

As per Section 139AA of the IT Act, any individual who has a PAN as on July 1 2017, must link Aadhaar with PAN. It is compulsory to specify your Aadhaar number when opting for a new PAN card.     

Do I require a new PAN while moving to a different city?

Permanent Account Number never changes. If you change the address, the Assessing Officer may change. You need to intimate such changes to the IT Department in order to update the PAN database. To do so, you must fill up a form for ‘Changes or Correction in PAN data’ and/or ‘Request for New PAN Card’. You can submit this form at a TIN-FC or through the NSDL portal. 

Can a person have multiple PAN cards?

No, it is illegal for a person to possess more than 1 PAN. In case of violation, you may have to pay a penalty of up to Rs. 10,000. If you have an additional PAN, you must surrender it as soon as possible. 

What is e-PAN?

When a PAN card is issued electronically with a digital signature, it is known as e-PAN. It is a valid way of allotting PAN. You must specify a valid email ID in your application form to apply for an e-PAN.

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This article has been prepared on the basis of internal data, publicly available information and other sources believed to be reliable. The information contained in this article is for general purposes only and not a complete disclosure of every material fact. It should not be construed as investment advice to any party. The article does not warrant the completeness or accuracy of the information, and disclaims all liabilities, losses and damages arising out of the use of this information. Readers shall be fully liable/responsible for any decision taken on the basis of this article.