What to Do if You Haven’t Received Your Aadhaar Card: Reasons and Resolution
Mr. Sharma has applied for an Aadhaar card and wishes to link it to his bank account for LPG subsidy. However, he has not received his Aadhaar yet. After a status enquiry, details reveal that it has already been dispatched.
What can he do at this point?
In such a scenario, Mr Sharma can raise an “Aadhaar card not received” query and seek help from the Unique Identification Authority of India (UIDAI) portal or dial Government helpline numbers.
The following section explains in detail what Mr Sharma and other citizens can do to resolve this issue.
Get in Touch with Customer Support
Before lodging a complaint, individuals must know that it might take up to 3 months for the card to reach the right person. However, in case of further delay, they can consider contacting government officials or seeking help via the UIDAI portal in the following ways:
- They can contact the call centre by dialling 1800 180 1947.
- Citizens can also send an email describing their problems to the email ID – [email protected]
- They can also fax the complaint details to 080 2353 1947.
- One can get in touch with the officials via UIDAI’s postal address- Post Office Box 1947, GPO – Bangalore – 560001.
Know Your Aadhaar or Unique Identity Number (UID)
After individuals apply for an Aadhaar card, they can check their Aadhaar status online from the UIDAI website. Once they ensure that their Aadhaar has been approved and generated, they can obtain a UID number online or through an SMS facility.
Generation of UID number and Aadhaar copy can be done in two ways.
- By downloading the electronic copy of Aadhaar in PDF format
- By receiving Aadhaar details on the registered mobile number
Download e-Aadhaar
In case individuals do not receive the physical copy of their Aadhaar card, they can obtain its electronic copy in the following ways:
- Visit the official website of UIDAI.
- From the drop-down “My Aadhaar”, select “Download Aadhaar.”
- A new webpage will open from where you need to download your Aadhaar’s electronic copy.
- You can download an e-Aadhaar by using the enrolment ID, which you can find on the acknowledgement slip received during registration. This is a 28-digit code. Note that individuals who already possess an Aadhaar number can obtain an e-Aadhaar by using it.
- Enter the security code to generate an OTP.
- Submit OTP and click on “Verify and Download.”
- The e-Aadhaar will be downloaded.
Get Aadhaar on Mobile
- Go to UIDAI’s official website.
- Click on “My Aadhaar” and select “Retrieve Lost/Forgotten EID/UID” from the drop-down.
- Select “Aadhaar Number” and proceed.
- Enter details such as name, mobile number and email address.
- Type the captcha code for verification.
- Click on “Send OTP” or “Enter TOTP (Temporary One-time Password).”
- Submit the OTP to receive details regarding the Aadhaar number on your registered mobile number.
Similarly, one can generate an enrolment ID by following the aforementioned steps.
On receiving the Aadhaar number, one can link it to the bank accounts and get benefits from several government schemes and programmes.
Aadhaar Card Not Received – Reasons
- Cards may not be printed due to a backlog.
- There may be technical issues for which one might not receive an Aadhaar card.
- It may be lost in transit.
Also Read
Final Word
Considering the above queries, one might generate an electronic copy of Aadhaar from UIDAI’s website. An e-Aadhaar serves the purpose of an original Aadhaar card; that is, it may be used as an identity and address proof. Financial institutions also accept these copies and offer subsidies and benefits related to government schemes.
FAQs
Ans: In case you do not receive an OTP while downloading an electronic copy of Aadhaar, you can consider visiting the UIDAI website and check whether your phone number is registered with UIDAI. If the number is not linked to your Aadhaar, you need to visit a permanent enrolment centre.
Ans: In case you do not receive the Aadhaar card within 3 months of enrolment, you can visit the India Post’s website, enter the tracking number and view the delivery status. Alternatively, you can check the Aadhaar status from UIDAI’s official website.
Ans: After updating the name or address in Aadhaar, you can get a physical copy of your card through postal services. This means that you will receive your Aadhaar at your updated address. In case of delay, you can opt for a less time consuming and convenient procedure of obtaining Aadhaar by downloading an e-Aadhaar from UIDAI’s official website.
Ans: Yes, you can download an e-Aadhaar using a virtual ID. However, at first, you need to generate this virtual ID from the official website of UIDAI. Note that individuals who have registered their mobile numbers with Aadhaar can also opt for this service.
Ans: To check the Aadhaar status, one needs to note the enrolment ID. This is a 28-digit code consisting of a 14-digit enrolment number and a 14-digit date and time stamp. Here are the steps to follow once you know the enrolment ID:
1. Visit UIDAI’s official website
2. Go to “My Aadhaar” and select “Check Aadhaar Status”
3. Click on “Check Enrolment & Update Status”
4. Enter enrolment ID and security code to view the status
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This article has been prepared on the basis of internal data, publicly available information and other sources believed to be reliable. The information contained in this article is for general purposes only and not a complete disclosure of every material fact. It should not be construed as investment advice to any party. The article does not warrant the completeness or accuracy of the information, and disclaims all liabilities, losses and damages arising out of the use of this information. Readers shall be fully liable/responsible for any decision taken on the basis of this article.
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