After its introduction in 2010, an Aadhar card became an essential identity document for all Indian citizens and residents. From filing Income Tax Returns to availing subsidies, individuals need to furnish the 12-digit unique identification number provided on their Aadhaar card.
Given the importance of this document, the Unique Identification Authority of India recognises the need to allow cardholders and residents to lodge complaints. If you wish to file a complaint, make a suggestion, or inquire about an Aadhaar card, you can do so through various channels provided by UIDAI.
An individual can file a complaint concerning non-generation of Aadhaar or issues related to the operator/enrolment agency. For the former, one needs to provide the 14-digit enrolment number, which is available on the acknowledgement slip received at the time of enrolment. However, for grievances concerning the enrolment agency, providing an enrolment number is not mandatory.
You can lodge a complaint regarding Aadhaar on UIDAI’s online portal by following these steps:
Go to the official website of the Unique Identification Authority of India.
In the ‘Contact & Support’ dropdown menu, click on the ‘File a complaint’ option.
Enter your 14-digit enrolment ID and the date and time mentioned on your acknowledgement slip.
Fill in your contact details, like name, mobile number, email, postal code, and select your city.
From the dropdown menu, select your complaint type and category of complaint.
After this, you will be required to provide a detailed description of your concern.
Finally, enter the CAPTCHA code and click on submit.
Upon successful submission of the complaint, a Complaint ID will be generated. You need to keep this ID secure for future reference.
Another way for individuals or cardholders to file an Aadhaar related complaint is by contacting the Aadhaar contact centre. It was set up by UIDAI to address grievances, suggestions and inquiries.
You can easily approach the Aadhaar contact centre with your enrolment ID. Just call on the toll-free number, i.e., 1947. An official from the centre will listen to your complaint and handle it.
To make the process of lodging a complaint more straightforward, UIDAI introduced the channel of email. If you want to file and register a complaint regarding Aadhaar, you can write an email to firstname.lastname@example.org.
You need to write your concerns in detail within the email. After this, it will be examined and forwarded to the concerned regional office or the concerned section at headquarters. They will try to resolve your complaint and get back to you upon notifying the grievance cell.
If you do not have access to the online portal, you can send a post to the UIDAI headquarters or any regional office. The address is easily available on UIDAI’s online portal.
Depending on the type of your written complaint, it will get forwarded to the concerned regional office or the concerned section at UIDAI headquarters. Officials will revert to your post at the earliest.
If you wish to communicate with an official face-to-face, you can walk into any regional office in your state. At the office, you can submit an official complaint or ask queries related to Aadhaar. A list of all regional offices in your town, city, district and state is available on UIDAI’s website.
Once you have submitted a complaint using any of the above channels, you can track the status and progress of this complaint by following these steps:
Go to the online portal of the Unique Identification Authority of India.
Under the ‘Contact & Support’ dropdown menu, you will find the ‘Check Complaint Status’ option.
Type your Complaint ID that is generated after submitting a complaint.
Finally, enter the CAPTCHA code and click on ‘Check Status’.
Your complaint status will now be visible on your screen.
Also read: Aadhaar Card Correction And Enrolment Form
The aadhaar card has become an extremely vital document in today’s time. It makes our financial lives easy and is also mandatory while attaining numerous services in India. However, there can be instances where you face problems while enrolling for an Aadhaar card or it is not delivered on time. You may also feel troubled by UIDAI’s services or just have some suggestions to improve their efficiency.
In such cases, you can use any of the above mentioned online or offline resources provided by the Unique Identification Authority of India. Officials will take note of your complaints, suggestions and grievances, and you will receive a response as early as possible.
Ans: If you are lodging a complaint concerning your Aadhaar, you do not have to incur any cost or fee per se. If you use any online channel (official portal or email) or call the toll-free number, the whole process will be free of cost. However, if you send a post or hard copy, you will have to incur the cost of sending a courier.
Ans: No, to file a complaint regarding Aadhaar, you do not have to mention your 12-digit unique identification number. Nonetheless, all complaints concerning ‘Aadhaar not Generated’ can only be lodged after providing a 14-digit enrolment ID.
Ans: Yes, you can file a complaint with Aadhaar’s Chatbot. UIDAI introduced a chat platform to help users receive quick and automated responses and help solve queries. If you mention that you have a complaint, the UIDAI Chatbot will provide you with an option, ‘Would you like to file a complaint here?’ Upon choosing ‘Yes’, you can lodge a complaint in the same way as you would on the official portal.
Ans: Yes, the Aadhaar contact centre provides support in 13 different regional languages. So, if you call the toll-free number, i.e., 1947, you can file a complaint in Hindi, English, Tamil, Assamese, Bengali, Malayalam, Gujarati, Kannada, Marathi, Punjabi, Telugu, Odia, and Urdu.
Ans: One of the primary purposes of Aadhaar is to reduce false identity and impersonation. Just by knowing your 12-digit UIN, no one can harm you. Only after a biometric scan, an OTP authentication, and a QR code scan can an individual’s Aadhaar be verified. This makes it nearly impossible for anyone to misuse your Aadhaar.
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