After its introduction in 2010, an Aadhar card became an essential identity document for all Indian citizens and residents. From filing Income Tax Returns to availing subsidies, individuals need to furnish the 12-digit unique identification number provided on their Aadhaar card.
Given the importance of this document, the Unique Identification Authority of India recognises the need to allow cardholders and residents to lodge complaints. If you wish to file a complaint, make a suggestion, or inquire about an Aadhaar card, you can do so through various channels provided by UIDAI.
An individual can file a complaint concerning non-generation of Aadhaar or issues related to the operator/enrolment agency. For the former, one needs to provide the 14-digit enrolment number, which is available on the acknowledgement slip received at the time of enrolment. However, for grievances concerning the enrolment agency, providing an enrolment number is not mandatory.
You can lodge a complaint regarding Aadhaar on UIDAI’s online portal by following these steps:
Another way for individuals or cardholders to file an Aadhaar related complaint is by contacting the Aadhaar contact centre. It was set up by UIDAI to address grievances, suggestions and inquiries.
You can easily approach the Aadhaar contact centre with your enrolment ID. Just call on the toll-free number, i.e., 1947. An official from the centre will listen to your complaint and handle it.
To make the process of lodging a complaint more straightforward, UIDAI introduced the channel of email. If you want to file and register a complaint regarding Aadhaar, you can write an email to [email protected].
You need to write your concerns in detail within the email. After this, it will be examined and forwarded to the concerned regional office or the concerned section at headquarters. They will try to resolve your complaint and get back to you upon notifying the grievance cell.
Also read: What To Do If You Haven’t Received Your Aadhaar Card?
If you do not have access to the online portal, you can send a post to the UIDAI headquarters or any regional office. The address is easily available on UIDAI’s online portal.
Depending on the type of your written complaint, it will get forwarded to the concerned regional office or the concerned section at UIDAI headquarters. Officials will revert to your post at the earliest.
If you wish to communicate with an official face-to-face, you can walk into any regional office in your state. At the office, you can submit an official complaint or ask queries related to Aadhaar. A list of all regional offices in your town, city, district and state is available on UIDAI’s website.
Also read: How To Download E-Aadhaar Card Using Aadhaar Number, Enrolment Id and Virtual Id?
Once you have submitted a complaint using any of the above channels, you can track the status and progress of this complaint by following these steps:
Also read: Aadhaar Card Correction And Enrolment Form
The Aadhaar card has become an extremely vital document in today’s time. It makes our financial lives easy and is also mandatory while attaining numerous services in India. However, there can be instances where you face problems while enrolling for an Aadhaar card or it is not delivered on time. You may also feel troubled by UIDAI’s services or just have some suggestions to improve their efficiency.
In such cases, you can use any of the above mentioned online or offline resources provided by the Unique Identification Authority of India. Officials will take note of your complaints, suggestions and grievances, and you will receive a response as early as possible.
Ans: If you are lodging a complaint concerning your Aadhaar, you do not have to incur any cost or fee per se. If you use any online channel (official portal or email) or call the toll-free number, the whole process will be free of cost. However, if you send a post or hard copy, you will have to incur the cost of sending a courier.
Ans: No, to file a complaint regarding Aadhaar, you do not have to mention your 12-digit unique identification number. Nonetheless, all complaints concerning ‘Aadhaar not Generated’ can only be lodged after providing a 14-digit enrolment ID.
Ans: Yes, you can file a complaint with Aadhaar’s Chatbot. UIDAI introduced a chat platform to help users receive quick and automated responses and help solve queries. If you mention that you have a complaint, the UIDAI Chatbot will provide you with an option, ‘Would you like to file a complaint here?’ Upon choosing ‘Yes’, you can lodge a complaint in the same way as you would on the official portal.
Ans: Yes, the Aadhaar contact centre provides support in 13 different regional languages. So, if you call the toll-free number, i.e., 1947, you can file a complaint in Hindi, English, Tamil, Assamese, Bengali, Malayalam, Gujarati, Kannada, Marathi, Punjabi, Telugu, Odia, and Urdu.
Ans: One of the primary purposes of Aadhaar is to reduce false identity and impersonation. Just by knowing your 12-digit UIN, no one can harm you. Only after a biometric scan, an OTP authentication, and a QR code scan can an individual’s Aadhaar be verified. This makes it nearly impossible for anyone to misuse your Aadhaar.
Disclaimer: Mutual Fund investments are subject to market risks, read all scheme-related documents carefully.
This article has been prepared on the basis of internal data, publicly available information and other sources believed to be reliable. The information contained in this article is for general purposes only and not a complete disclosure of every material fact. It should not be construed as investment advice to any party. The article does not warrant the completeness or accuracy of the information, and disclaims all liabilities, losses and damages arising out of the use of this information. Readers shall be fully liable/responsible for any decision taken on the basis of this article.
How to Download Aadhaar Online – From UIDAI, DigiLocker and mAadhaar App
After enrolling for an Aadhaar card, you can download an electronic copy of the Aadhaar from UIDAI... Read More »Aadhaar Card Download by Name and Date of Birth in 3 Easy Steps
Your Aadhaar card serves as a primary proof of your identity and address in India. In case you have... Read More »How to Get Instant PAN Card Through Aadhaar Card – Online Proces
Mr Sharma has been an Aadhaar cardholder for the past few years and plans to apply for a Permanent ... Read More »Apply for an Aadhaar Card Online And Offline – How To Check Application Status
Aadhaar Card was introduced by the Unique Identification Authority of India (UIDAI) in 2010 to prov... Read More »How To Link Aadhaar Card With Mobile Number – Online And Offline Process
Issued by the Unique Identification Authority of India (UIDAI), Aadhaar is a verifiable 12-digit id... Read More »How to Check Aadhaar Authentication History Online – Working and Benefits
The UIDAI's database stores any changes or updates to an Aadhaar card. It is saved under the Update... Read More »Aadhaar Card for NRI – Online Process and Documents Required
Anyone residing in the country can apply for an Aadhaar card if they satisfy the verification proce... Read More »What are The Uses and Benefits of an Aadhaar Card – Services That Require Aadhaar
An Aadhaar card is a biometric document that serves as proof of identity and address in India. It c... Read More »What to Do if You Haven’t Received Your Aadhaar Card: Reasons and Resolution
Mr. Sharma has applied for an Aadhaar card and wishes to link it to his bank account for LPG subsid... Read More »How to Apply for an Aadhaar Card – Application Form and Enrolment Centers
Aadhaar is a unique individual identification code issued by the UIDAI. This document is necessary ... Read More »What is Aadhaar Virtual ID and How to Generate It
Generate your Aadhaar Virtual ID to enhance privacy controls over your Aadhaar data. The UIDAI ro... Read More »How To Link Aadhaar Card To Ration Card – Steps To Link and Its Benefits
The One Nation One Ration Card (ONORC) launched in August 2019, made it mandatory for individuals t... Read More »Top 10 Chit Fund Schemes in India in 2023
Chit funds are one of the most popular return-generating saving schemes in India. It is a financial... Read More »10 Best Gold ETFs to Invest in India in February 2023
Gold ETFs or Gold Exchange Traded Funds are passively managed funds that track the price of physica... Read More »Top 10 Demat Accounts in India [Lowest Brokerage Charges]
A Demat account was created to eliminate the time-consuming and inconvenient procedure of purchasin... Read More »20 Best Index Funds in India to Invest in 2023 (Updated on 31st Jan)
What is an Index Fund? An index fund is a type of mutual fund or exchange-traded fund (ETF) that... Read More »Best Arbitrage Mutual Funds to Invest in India: Returns and Taxation
Arbitrage funds are hybrid mutual fund schemes that aim to make low-risk profits by buying and sell... Read More »Best SIP Mutual Funds To Invest In India (2023) – Its Types And Taxation
A Systematic Investment Plan (SIP) is a convenient way to invest a fixed sum in mutual funds. For i... Read More »10 Best Corporate Bond Funds in India 2023 – With Returns
Corporate bond funds are debt funds that invest at least 80% of the investment corpus in companies ... Read More »10 Best Banks for Savings Account in India (2023)
A savings account keeps your money safe, and lets you earn interest every quarter. There are many b... Read More »All information is subject to specific conditions | © 2023 Navi Technologies Ltd. All rights are reserved.
Start Small. Dream Big.
Start your Investment Journey with just ₹10