What makes Navi unique?
We are a full-stack, tech-first provider of financial services - building simple, affordable and accessible products for our customers.
We develop and operate our products on our own technology to deliver superior experiences for our customers.
We build teams on aptitude and cultural behaviours, not necessarily tenure - creating diverse groups that solve problems from first principles.
The Navi OS
The Navi OS is our Operating System for how we work every day. It sets the cultural pillars that shape our behaviours that help every Navi_ite do the best work of their lives.
Our Values
01. Start with the Customer
We exist to consistently understand and fulfill customer needs – both stated and unstated. We seek insights directly from our customers - and know that impacting their lives meaningfully is all that matters.
02. Master the Details
Our instinct is to go deep, measure what matters and stay close to the details of everything that we do. We sweat the small stuff, and value being meticulous by setting high standards in everything we do—big or small. We know that strategy is a commodity and execution is a craft.
03. Act with Urgency
We know that mammoth outcomes require us to move with velocity. This means we don't wait for perfect plans nor obsess over factors we cannot control. We value experimentation and iterate quickly. When we make mistakes, we take corrective action, reflect and move forward.
04. Own the Outcome
We know that real ownership calls for us to:
- go above and beyond to ensure the success of the mission
- be resilient when things don't go according to plan
- behave like shareholders who treat Navi's time and resources as their own, and,
- do the right thing, even when no one is watching
We prioritise ruthlessly and aspire to be decisive when the stakes are high, or the situation chaotic. Our leaders recognise the need to be a source of clarity and context. We then own the result - good or bad. No task is too big or too small for us. We are expected to roll up our sleeves, solve problems, deal with road blocks and accelerate our teams.
05. Build for a Decade - Not a Day
We think scale and believe that is the best way to predict it.
When setting goals, we are audacious. When decisions are irreversible, we are rigorous.
The quality of our people is our edge – so we set and protect the bar for hiring and sustained performance. We also prioritise intrinsics (integrity, intelligence and agency) over tenure – and prefer to promote in-house talent.
06. Win as One
We believe that collaboration and teamwork triumph over individual glory. We give precedence to the goals of the organisation over our own. We believe that giving and receiving feedback with grace, is a gift without which we cannot grow. We cultivate an environment that nurtures open debate but demands commitment once a decision is made.
Why the Navi OS Matters
The Navi OS sets the environment we work in and shapes how our teams operate every day. Every Navi_ite takes pride in living these values through their choices and conduct, and that consistency defines our culture. We hire talented individuals who already show these strengths, because those who share these values thrive at Navi and grow with the organisation.
