The Navi Values
A meritocratic and accelerated work environment for builders and achievers.
The Navi OS
Work Principles
Culture isn’t something you are – it’s something you do. Here’s how we work:
1. Customer-First
We exist to consistently understand and fulfill customer needs. We spend time understanding our customers directly and know that impacting their lives meaningfully is all that matters.
2. Act like an Owner
We know that real ownership requires you to: a. Go above and beyond to ensure the success of the mission; b. Be resilient when things don’t go according to plan; c. Behave like shareholders who treat Navi’s time and resources as their own; and d. Do the right thing when no one is watching.
3. Go Deep
Our instinct is to go deep, measure what matters and stay close to the details of everything that we do.
4. Craftsmanship Counts
We sweat the small stuff, and value being meticulous and setting high standards in everything we do—big or small. We know that strategy is a commodity and execution is a craft.
5. Move with Urgency
We know that mammoth outcomes require us to move with high velocity and clear direction. This means we don’t wait for perfect plans or obsess over factors we cannot control. Instead, we value experimentation and iterate quickly. When we make mistakes, we reflect and move forward.
6. Focus to Win
We prioritise ruthlessly; we know that focus beats spread and say no often—even to things we really want to do.
7. Think Big. Think Long-Term
We think scale and believe that inventing the future is the best way to predict it. When setting goals, we are audacious. When decisions are irreversible, we are rigorous.
8. Strong Opinions, Loosely Held
We cultivate an environment that nurtures open debate but demands commitment once a decision is made.
9. Collaborate with Purpose
We believe that collaboration and teamwork will always triumph over individual heroism. When collaborating, we prioritise the goals of the organisation over our own.
10. Feedback is a Luxury
We believe that feedback is a gift without which we cannot grow. We give feedback with the intent to help and we receive feedback with grace.
Leadership Principles
1. Own the Outcome
Great leadership is all about being decisive when the stakes are high or the situation is unclear and then owning the result—good or bad.
2. Do the Work
No task is too big or too small for leaders at Navi—they are expected to roll up their sleeves, solve problems and help unlock and accelerate their teams.
3. Illuminate and Clarify
Organisations can often be chaotic—leaders need to be a source of clarity and context.
4. Be Talent-obsessed
The quality of people that we hire is our edge - leaders need to set and protect the bar for hiring and performance. They should also prioritise intrinsics (i.e. integrity, intelligence, and agency) over experience.
5. Promote from Within
When building teams or opening new roles, our instinct should be to promote from within.