In case of any query or service request, Contact us at:Phone: +91 81475 44555For Cash Loan related queries contact: [email protected]For Home Loan related queries contact: [email protected]
Escalation of Complaints First LevelIf the borrower is not satisfied with the response received from the Support team the customer can contact the Grievance redressal Officer’s Mailbox below. The Grievance Redressal officer shall undertake to resolve the grievance within a period of (7) seven working days from the date of receipt of Grievance.
Name: Vatsal KarnaniDesignation – Customer Grievance Redressal Officer (DLA)Address – Navi Finserv Limited, 2nd Floor, Vaishnavi Tech Square, Iballur Village, Begur Hobli, Bengaluru, Karnataka, 560102Email – [email protected]Phone – +91 81475 44555
Name: Bikram AdoDesignation – Customer Grievance Redressal Officer (LSP)Address – Navi Fintech Private Limited, 9th Floor, Vaishnavi Tech Square, Iballur Village, Begur Hobli, Bengaluru, Karnataka, 560102Email – [email protected]Phone – +91 81475 44555
Escalation of Complaints Second LevelIf you are not satisfied with the response received from the Grievance Officer that you receive and wish to raise the issue with a principal officer of the Company, please send us an email on our grievances redressal email.
Name: Rutuja ShindeDesignation – Principal Nodal OfficerAddress – Navi Finserv Limited, 2nd Floor, Vaishnavi Tech Square, Iballur Village, Begur Hobli, Bengaluru, Karnataka 560102Email – [email protected]Phone – +91 8147544555
Escalation to RBI OmbudsmanIf the Complaint is not resolved by the above steps, or in case the Complaint is not redressed within a period of thirty (30) days of receipt of the Complaint or the Customer is not satisfied with the resolution, the Customer may lodge a Complaint over the Complaint Management System portal of the RBI. Customers may write to the Centralised Receipt and Processing Centre set up by the RBI under the RBI – Integrated Ombudsman Scheme, 2021 – at ‘Centralised Receipt and Processing Centre’, 4th Floor, Reserve Bank of India, Sector -17, Central Vista, Chandigarh – 160017. Complaints can be filed online on https://cms.rbi.org.in.
Additionally, the details of the Ombudsman Scheme as well as the contact details of the Ombudsman are available here.