Navi Finserv Contact Us Customer Grievance Redressal
In case of any query or service request, Contact us at:
Phone: +91 81475 44555
For Cash Loan related queries contact: [email protected]
For Home Loan related queries contact: [email protected]
Escalation of Complaints First Level
If the borrower is not satisfied with the response received from the Support team the customer can contact the Grievance redressal Officer’s Mailbox below. The Grievance Redressal officer shall undertake to resolve the grievance within a period of (7) seven working days from the date of receipt of Grievance.
Name: Mohammed Jaffer Sadiq
Designation – Customer Grievance Redressal Officer (DLA)
Address – Navi Finserv Limited, 2nd Floor, Vaishnavi Tech Square, Iballur Village, Begur Hobli, Bengaluru, KA 560102
Email –
Phone – +91 81475 44555
Name: Rutuja Shinde
Designation – Customer Grievance Redressal Officer (LSP)
Address – Navi Fintech Private Limited, 9th Floor, Vaishnavi Tech Square, Iballur Village, Begur Hobli, Bengaluru, KA 560102
Email –
Phone – +91 81475 44555
Escalation of Complaints Second Level
If you are not satisfied with the response received from the Grievance Officer that you receive and wish to raise the issue with a principal officer of the Company, please send us an email on our grievances redressal email.
Name: Atrayee Sarkar
Designation – Nodal Officer
Address – Navi Finserv Limited, Second Floor, Vaishnavi Tech Square, Iballur Village, Taluk, Bagalur, Begur, Bengaluru, Karnataka 560102
Email –
Escalation to Ombudsman
In case the complaint is not redressed within a period of one month or if you are dissatisfied with the response given, you may write to the Ombudsman appointed by Reserve Bank of India under THE RESERVE BANK – INTEGRATED OMBUDSMAN SCHEME, 2021. The details of the Ombudsman scheme are displayed in the branch notice boards and the website of the company. Our staff would explain the procedure in this regard.
Additionally, the details of the Ombudsman Scheme as well as the contact details of the Ombudsman are available on https://rbidocs.rbi.org.in/rdocs/content/pdfs/RBIOS2021_121121.pdf