While we attempt to give you best-in-class and prompt resolution for any concerns, sometimes it may not be perfect. If you felt that you weren’t offered a perfect resolution, please feel free to share your feedback with our Manager Customer Experience team. To write a mail to the Manager – Customer Experience Team
Click Here.If you still are not happy about the resolution provided then you may please write to our Grievance Redressal Officer and Head Customer Experience.
Grievance Redressal Officer:
GRO Name - Koushik Sangiri
GRO Contact number - +91 8147544555
GRO Email -
[email protected] Head Customer Experience GRO Email:
[email protected] Write to us in the below address:
Navi General Insurance LimitedRegistered Office: Vaishnavi Tech Square,7th Floor, Iballur Village Taluk, Begur Hobli, Bengaluru, Karnataka- 560 102.
Mumbai BranchAddress: 601-602, Inizio, Cardinal Gracious Roa Chakala, Andheri (East), Mumbai - 400 059
Grievance Officer (GO) Name : Mr. Ratish Ghag
GO Contact number: +91 88798 33409
Email :
[email protected]New Delhi BranchAddress: ITL - Twins Tower - 701, B-9, Netaji Subhash Place, New Delhi-110034
Grievance Officer (GO) Name : Mr. Ravinders Kumar
GO Contact number: +91 81475 44555GO
Email :
[email protected]If your concern remains unresolved after having followed the above procedure, then you may please approach the office of the Insurance Ombudsman for a Redressal of your concern.
Office of Insurance Ombudsman is an alternate grievance redressal mechanism which has been setup with an aim to resolve grievances of aggrieved policyholders in a speedy and cost-effective manner. To know the jurisdiction of your Insurance Ombudsman, please refer to the list of Insurance Ombudsman -
Ombudsman list.How to open eIA?
If you wish to open an eIA (e Insurance Account) or you already have an existing eIA (e Insurance Account), pls call at 1800 123 0004 or write us at
[email protected] and we will be able to assist you.